We had especially one customer (woman) who was very unpleasant to deal with and for no reason. She started the phone calls being mad already before we had said something.

This was going on for quite a while until my coworkers didn’t want to talk to her any longer, so I took over, since I was their manager. She was very unreasonable, but I did manage to calm her down a bit. After that she was neutral, not exactly friendly to me, but not to the others.

Then she was invited to do a visit in our head office and I agreed to hold a speech there. No one know exactly what I would say. Several others were holding speeches there too about their work that influenced her work too.

I prepared well before that meeting, not telling anyone what I were going to say. I did bring up all issues she used to have with us, explaining it all very frimly - inside out pointing out all the work we did put down in this in details, all the difficult tracking of problems, our routines etc.

After I was done, I was the only one getting applauds - even from her! surprisingly enough!

After that day she was ever so nice in the phone to all of us, but especially me. Slimy nice actually…. I don’t know which was the worst… *giggles*